Legal information

Our general conditions for both passengers and baggage.

In the country or region where you book your ticket, Special Conditions may apply. These form a part of the General Conditions of Carriage.

Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.

Legislation on the rights of passengers in Chile (Spanish only.)

Limits of our liability for international carriage of passengers and baggage.

Your rights in case of cancellations, delays, downgrading, and denied boarding. Implementation of European regulations 261/2004.

If you receive a refund in the form of a travel voucher, these are the conditions.

List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.

Purchasing an extra option? Make sure to read the conditions, so you know what you’re agreeing to.

The European legislation regarding package travel and linked travel arrangements.

When signing up for the Flying Blue programme, read these conditions.

How we collect and use your personal data when you travel or interact with us.

Conditions for creating an online Air France or KLM account on our websites.

Before giving us permission to use your photo or video, read the conditions.

Surveys to measure customer satisfaction and compliance with our products and services.

How to deal with suspicious websites, e-mails and phone numbers.

When you’re visiting our website, you agree to these terms of use.

The placing of all types of cookies is described in this policy.

The very best travel experience begins with our website and app. Here’s our commitment to accessibility.

This website is offered to you by Koninklijke Luchtvaart Maatschappij N.V.

Here, you’ll find general information about KLM in your country.